Starting online returns is easy
- Enter your email address and verification code to sign in.
- Go to your order history, select the order and items you want to return or exchange and follow the instructions, only 4 steps complete the returns request and submit.
- Once your request is approved, you will get email updates notifications with shipping guidelines.
Refund Policy
Return item for full purchase price
MINUS cost of return shipping
(No Restocking fee)
Return item for full purchase price
MINUS cost of return shipping
(20% Restocking fee)
NO refund or exchanges
How soon will I get my refund?
- After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method.
- If more than 15 business days have passed since we’ve approved your return, please contact us at chengchengyuan512@gmail.com.
Refund solutions
Upon requesting a refund, PayPal will immediately process the refund. The refunded amount will be returned to your original payment method. If you used PayPal balance for payment, the refund will be immediately returned to your account balance. If you used a bank card/credit card for payment, the bank processing time generally takes 3-7 business days, and the longest refund time will not exceed 30 days.
Upon requesting a refund, Stripe will immediately submit the refund to your bank. Depending on the bank's processing time, it may take 5 to 10 business days to be refunded to your bank account. We will make every effort to ensure that you receive the refund in the shortest time possible.
Damage, loss, or theft issues
- If the purchased product is faulty, reach out to us within 7 days of the delivered date.
- If the purchased product is loss, or theft, Please collect evidence and contact us immediately.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.